Head of Digital Services Delivery

16 hours ago


Birmingham, Birmingham, United Kingdom CV-Library Full time

About the Role

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This is an exceptional opportunity to lead a pivotal function in a dynamic organization with a focus on innovation and transformation. As a Head of Digital Services Delivery, you will play a key role in shaping the future of digital services within the firm.

Your primary responsibility will be to provide strategic leadership for the lifecycle management of digital services, ensuring compliance with vendor and industry best practices. You will also lead continuous improvement initiatives, transforming operational teams and driving digital maturity.

You will collaborate with international teams, working with Microsoft-centric technologies alongside core business applications to enhance operational capabilities and deliver transformation initiatives. This is a career-defining opportunity to shape technological change and drive digital innovation within a prominent organization.

Key Responsibilities
  • Manage Digital Applications and Workplace Infrastructure: Ensure compliance with vendor and industry best practices.
  • Lead Continuous Improvement Initiatives: Transform operational teams and drive digital maturity.
  • Provide Strategic Leadership: Manage digital services lifecycle, version control, capacity planning, disaster recovery, and business continuity.
  • Act as Service Owner: Drive change management processes and contribute to CAB meetings.
  • Collaborate with Architecture and Development Teams: Deliver future roadmaps and support high-quality system deliveries.
  • Build Partnerships with Third-Party Vendors: Ensure robust contract management.
  • Deliver Projects: Enhance system manageability and operational efficiency.

Requirements:

  • Proven Experience: Managing enterprise applications and delivering modern digital workplace solutions.
  • Comprehensive Understanding: ITIL frameworks, change management, and continuous improvement.
  • Expertise in Key Technologies: M365 Services, Dynamics 365, Power Apps, document management systems, and secure client collaboration tools.
  • Experience in Professional Services or Large-Scale Organizations: Highly advantageous.

Package: Up to £80,000 OTE



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