Digital Transformation Manager

2 days ago


Birmingham, Birmingham, United Kingdom Department of Work & Pensions - Digital Full time

At DWP Digital, we are on a mission to build a world-class IT service that delivers exceptional value to millions of people. We are seeking a skilled and experienced Digital Transformation Manager to join our team.

The ideal candidate will have a proven track record in driving analysis and resolution of complex issues, with a strong ability to enlist support and escalate where necessary. As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services.

You will own stakeholder relationships and ensure that Products and Services deliver the best value for money in meeting business and user requirements. You will also offer guidance and respond effectively to queries about Product/Service design and policy.

In this role, you will be responsible for managing end-to-end service performance, overseeing contracts with third-party suppliers, and monitoring third-party supplier compliance with SLAs through regular reporting and analysis.

Additionally, you will implement ongoing service improvements aligned with quality, risk, and security standards. The salary for this position is estimated to be between £42,614 and £45,081, depending on location and experience.



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