IT Service Delivery Leader

1 day ago


Birmingham, Birmingham, United Kingdom Department of Work & Pensions - Digital Full time

We are looking for an experienced IT Service Delivery Leader to join our team at DWP Digital. As a Senior IT Service Manager, you will drive analysis and resolution of complex issues, ensuring that service levels meet agreed targets.

You will manage end-to-end service performance, oversee contracts with third-party suppliers, and monitor third-party supplier compliance with SLAs through regular reporting and analysis. You will also implement ongoing service improvements aligned with quality, risk, and security standards.

The ideal candidate will have a strong ability to enlist support and escalate where necessary, as well as a proven track record in managing digital products and services. The salary for this position is estimated to be between £42,614 and £45,081, depending on location and experience.

Our hybrid work model allows for flexible working, with some time spent in a hub with the team and some time working from home. This role offers a competitive salary, a generous leave package, and access to a broad range of benefits, including discounts on shopping and fun days out.



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