Front of House Team Leader

4 weeks ago


Winchester, Hampshire, United Kingdom Tulip Recruitment Full time

A fantastic opportunity has arisen for a Front of House Team Leader to join this award-winning organisation located in central Winchester. The Front of House Team Leader will be responsible for overseeing 2 members of staff and will involve coordinating their daily tasks resulting in providing a professional and efficient reception and meeting room service.

Working 8.30am to 5.30pm Mon to Fri. This company offers a competitive salary together with an extensive benefits package.

Key Responsibilities:

  • Managing meeting room booking requests via Condeco room booking system
  • Meeting and greeting of clients and visitors
  • Setting up meeting rooms in the requested configurations, ensuring all audio visual equipment is working correctly and some re-sitting of meeting room furniture
  • Ordering sandwich lunches and serving refreshments during meetings
  • Managing internal events in our Hub / Terrace (breakout areas) such as departmental breakfasts, seasonal events
  • Ensuring the facilities (kitchens, breakout areas etc) are in good order and stocked with the necessary supplies
  • Supervising two Front of House staff members and managing daily breaks and tasks
  • Assisting the Department Manager with the setting of aims & objectives for self and FOH team members in the performance review process
  • Providing cover for Reception / switchboard as necessary
  • Organising and attending regular FOH team meetings

Requirements:

  • Previous customer-facing hotel & catering / corporate catering experience
  • Experience of using a switchboard
  • Well organised with the ability to work on own initiative and supervise a team with fluctuating workload
  • Great communication skills with a friendly and sociable personality
  • Good IT skills including Microsoft Outlook & Teams with basic Excel
  • Room booking software experience (we use Condeco) is desirable but not essential
  • Flexibility of hours worked, duties undertaken, including travel to and work from other company offices is required

Benefits:

  • 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly) with options to buy & sell holiday
  • Private medical insurance
  • Discounted gym memberships, critical illness and dental insurance through our flexible benefits
  • Eye care vouchers
  • Cycle to work scheme
  • Digital GP services

For your wealth:

  • Competitive pension scheme
  • Discretionary bonus scheme
  • High street discounts
  • Season ticket loans

For others:

  • Volunteering opportunities
  • And much more


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