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Front of House and Facilities Team Leader
4 weeks ago
The Front of House Team Leader will be responsible for overseeing 2 members of staff and will involve coordinating their daily tasks resulting in providing a professional and efficient reception and meeting room service.
This role offers a competitive salary together with an extensive benefits package.
The principal duties of the position are to provide professional and efficient reception and meeting room management services.
The Front of House team operate as part of the Administration department which provides wide-ranging office support services.
This is a very varied role with responsibilities spanning meeting room management, facilities management and team supervisory responsibilities too.
Key Responsibilities:
- Meeting and greeting of clients and visitors
- Setting up meeting rooms in the requested configurations, ensuring all audio visual equipment is working correctly and some re-sitting of meeting room furniture
- Managing internal events in our Hub / Terrace (breakout areas) such as departmental breakfasts, seasonal events
- Ensuring the facilities (kitchens, breakout areas etc) are in good order and stocked with the necessary supplies
- Assisting the Department Manager with the setting of aims & objectives for self and FOH team members in the performance review process
- Providing cover for Reception / switchboard as necessary
Requirements:
- Previous customer-facing hotel & catering / corporate catering experience
- Experience of using a switchboard
- Good IT skills including Microsoft Outlook & Teams with basic Excel
- Room booking software experience (we use Condeco) is desirable but not essential
- Flexibility of hours worked, duties undertaken, including travel to and work from other company offices is required
Benefits:
- 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly) with options to buy & sell holiday
- Private medical insurance
- Discounted gym memberships, critical illness and dental insurance through our flexible benefits
- Eye care vouchers
- Cycle to work scheme
- Digital GP services
- Competitive pension scheme
- Discretionary bonus scheme
- High street discounts
- Season ticket loans