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Front of House Team Lead

4 weeks ago

Winchester, Hampshire, United Kingdom Tulip Recruitment Full time
Front of House Team Leader

A fantastic opportunity has arisen for a Front of House Team Leader to join this award-winning organisation located in central Winchester.

The Front of House Team Leader will be responsible for overseeing 2 members of staff and will involve coordinating their daily tasks resulting in providing a professional and efficient reception and meeting room service.

This role requires a well-organised individual with excellent communication skills and a friendly and sociable personality.

Key Responsibilities:
  • Manage meeting room booking requests via Condeco room booking system
  • Meet and greet clients and visitors
  • Set up meeting rooms in the requested configurations, ensuring all audio visual equipment is working correctly and some re-sitting of meeting room furniture
  • Order sandwich lunches and serve refreshments during meetings
  • Manage internal events in our Hub / Terrace (breakout areas) such as departmental breakfasts, seasonal events
  • Ensure the facilities (kitchens, breakout areas etc) are in good order and stocked with the necessary supplies
  • Supervise two Front of House staff members and manage daily breaks and tasks
  • Assist the Department Manager with the setting of aims & objectives for self and FOH team members in the performance review process
  • Provide cover for Reception / switchboard as necessary
  • Organise and attend regular FOH team meetings
Requirements:
  • Previous customer-facing hotel & catering / corporate catering experience
  • Experience of using a switchboard
  • Well-organised with the ability to work on own initiative and supervise a team with fluctuating workload
  • Great communication skills with a friendly and sociable personality
  • Good IT skills including Microsoft Outlook & Teams with basic Excel
  • Room booking software experience (we use Condeco) is desirable but not essential
  • Flexibility of hours worked, duties undertaken, including travel to and work from other company offices is required
Benefits:
  • 26 days annual leave (pro-rata for part-time working) plus bank holidays (most of which can be taken flexibly) with options to buy & sell holiday
  • Private medical insurance
  • Discounted gym memberships, critical illness and dental insurance through our flexible benefits
  • Eye care vouchers
  • Cycle to work scheme
  • Digital GP services
For Your Wealth:
  • Competitive pension scheme
  • Discretionary bonus scheme
  • High street discounts
  • Season ticket loans
For Others:
  • Volunteering opportunities
  • And much more