Help Desk Analyst

2 weeks ago


Chippenham, Wiltshire, United Kingdom Wincanton Trans European Limited Full time
Job Description

The Help Desk Analyst role at Wincanton Trans European Limited involves providing technical support and resolving IT-related issues for our Head Office staff in Chippenham. This is an exciting opportunity for an experienced professional to join our team and contribute to delivering exceptional customer service.

Key Responsibilities:
  • Provide 1st line technical support and manage support ticket queues.
  • Collaborate with colleagues to resolve complex technical issues.
  • Maintain accurate records of support tickets and client interactions.
  • Stay up-to-date with the latest IT technologies and trends.
Requirements:
  • Proven experience in a similar role.
  • Excellent communication and problem-solving skills.
  • Strong knowledge of IT service management tools and best practices.
  • Ability to work in a fast-paced environment.
What We Offer:
  • Salary: £30,000 per annum, depending on experience.


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