Help Desk Support
7 months ago
'''Duties'''
- Diagnose and resolve software, hardware, and network issues
- Install, configure, and maintain computer systems and software
- Set up and support user accounts and permissions
- Collaborate with other IT team members to resolve complex technical issues
- Document all support activities and resolutions in a ticketing system
- Provide excellent customer service and ensure timely resolution of user problems
'''Experience'''
- Proven experience in software troubleshooting, technical support, or a related field
- Familiarity with TCP/IP networking protocols and VPN technologies
- Ability to analyze and diagnose technical problems effectively
- Excellent customer service skills with the ability to communicate technical information to non-technical users
- Experience with desktop support and remote assistance tools is a plus
**Salary**: £24,547.00-£34,522.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Chippenham: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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