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Customer Experience Specialist

1 month ago

Eastleigh, Hampshire, United Kingdom Three Full time

At Three, we strive to deliver better connectivity every day for every customer. Our team is dedicated to making a difference in people's lives by providing exceptional service and support.

About the Role

This exciting opportunity as a Customer Experience Specialist allows you to be the face of our company brand, engaging with customers, building relationships, and exceeding their expectations. We're looking for someone who can wow our customers, showing them how technology can elevate everyday moments into something truly special.

You will work closely with our team to ensure that every customer interaction is a positive one. Your excellent communication skills and willingness to learn will enable you to succeed in this role and potentially lead to future opportunities within our company.

What You'll Do
  • Provide amazing experiences that make customers feel valued and supported
  • Solve queries quickly and efficiently
  • Work collaboratively with the team to achieve personal and store KPIs
  • Match our products and services to customers' needs and sell them our amazing state-of-the-art products and services
What You'll Get
  • A competitive salary of £12 per hour, plus an on-target bonus of 25% paid out monthly based on your store's performance
  • A brand new smartphone on an Unlimited data plan
  • Individual bonus accelerators for high performers
  • Great discounts with our Perks at Work scheme
  • Excellent training courses and career development opportunities
Who We Are Looking For

We're seeking a customer-focused individual with excellent communication skills and a willingness to learn. If you have experience in a customer-facing role and are eager to develop your skills and career, we want to hear from you.

We value diversity and inclusivity, and we're committed to creating a workplace where everyone feels welcome and supported. If you share our values and are passionate about delivering exceptional customer experiences, we'd love to hear from you.