Service Desk Manager

3 weeks ago


Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full time
Service Desk Manager Opportunity

We are seeking an experienced Service Desk Manager to join our team in Fareham. As a key member of our service delivery team, you will be responsible for leading a team of service desk professionals in delivering exceptional customer service to our clients.

Key Responsibilities:
  • Lead a team of service desk professionals in delivering exceptional customer service
  • Act as the main point of contact between the service desk and on-site service management
  • Manage client expectations and maintain a high level of customer satisfaction
  • Provide coaching and mentoring to team members to improve their skills and performance
  • Ensure the effective use of CAFM systems to track, log, and manage service requests
  • Raise quotes and issue purchase orders as needed, ensuring accuracy and alignment with client requirements
Requirements:
  • Minimum of 2 years managing a service desk in a fast-paced environment
  • Proven experience in managing and leading a large team, with a focus on coaching and development
  • At least 2 years of experience in the facilities management industry
  • Experience with CAFM systems for tracking and managing work orders
  • Financial proficiency, including raising quotes and issuing purchase orders
What We Offer:
  • Generous holiday package, including 26 days of annual leave plus bank holidays
  • Pension contributions to help secure your financial future
  • Opportunities for career growth as the team expands
  • Access to ongoing professional training and support
  • A supportive environment where your contributions are valued

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