Service Desk Manager

3 weeks ago

Fareham, Hampshire, United Kingdom CBW Staffing Solutions Full time
Service Desk Manager Opportunity

We are seeking an experienced Service Desk Manager to join our team in Fareham. As a key member of our service delivery team, you will be responsible for leading our service desk operations and ensuring exceptional customer service.

Key Responsibilities:
  • Lead and manage the service desk team to deliver high-quality customer service.
  • Act as the main point of contact between the service desk and on-site service management.
  • Manage client expectations and maintain a high level of customer satisfaction.
  • Provide coaching and mentoring to team members to improve their skills and performance.
  • Ensure the effective use of CAFM systems to track, log, and manage service requests.
  • Raise quotes and issue purchase orders as needed, ensuring accuracy and alignment with client requirements.
Requirements:
  • Minimum of 2 years of experience managing a service desk in a fast-paced environment.
  • Proven experience in managing and leading a large team, with a focus on coaching and development.
  • At least 2 years of experience in the facilities management industry.
  • Experience with CAFM systems, preferably Concept Evolution.
  • Financial proficiency, including raising quotes and issuing purchase orders.
What We Offer:
  • Generous holiday package, including 26 days of annual leave plus bank holidays.
  • Pension contributions to help secure your financial future.
  • Opportunities for career growth as the team expands.
  • Access to ongoing professional training and support.
  • A supportive environment where your contributions are valued.

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