IT Support Specialist

4 weeks ago


Heywood, Manchester, United Kingdom QA Full time
IT Support Apprentice

At QA, we're passionate about delivering high-quality training and development opportunities to our apprentices. As an IT Support Apprentice, you'll play a vital role in providing technical support to our customers and colleagues.

Key Responsibilities:
  • Provide first-line technical support to customers and colleagues via phone, email, and in-person
  • Troubleshoot hardware and software issues, including installing and configuring software and hardware
  • Assist with network administration tasks, ensuring our systems are running smoothly and efficiently
  • Participate in IT projects and initiatives, contributing to the development of new technologies and processes
  • Maintain accurate records of support requests and resolutions, ensuring seamless communication with stakeholders
Requirements:
  • Passion for technology and a desire to learn and grow with our team
  • Strong problem-solving skills, with the ability to think critically and creatively
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers
  • Ability to work independently and as part of a team, with a flexible and adaptable approach
  • Knowledge of basic computer hardware and software concepts, with a willingness to learn and develop new skills
Benefits:
  • Paid training and development opportunities, with a focus on career growth and advancement
  • Competitive salary and benefits package, with a range of perks and rewards
  • Fun and supportive work environment, with a team-oriented approach and a focus on collaboration
  • Opportunity to work with a leading training provider, with a reputation for excellence and a commitment to quality

We're a top 50 training provider, dedicated to helping you succeed and launch your career in the IT industry. With over 30,000 successful apprenticeship graduates, we're proud of our track record and our commitment to delivering high-quality training and development opportunities. Apply now to join our team and start your journey as an IT Support Apprentice



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