Retail Food Operations Manager

10 hours ago


Basingstoke, Hampshire, United Kingdom Refuel Talent Full time

As a Retail Food Operations Manager with Refuel Talent, you will play a key role in supporting the growth and development of our clients' food-to-go businesses.

The ideal candidate will have strong experience working within branded food retail, ideally Subway / Greggs / Burger King / McDonalds.

  • Frequent site visits and audits are essential to ensure brand standards are adhered to, along with food safety legislation.
  • You will also be responsible for delivering facility fee budgets assigned to your area.

Main Accountabilities

  • Fully understand and comply with franchisor regulations, ensuring site teams are fully trained to deliver.
  • Manage training & development programmes regulated by franchisors.
  • Oversee training of Managers & Contract Managers in franchise brands, planning training & attendance of courses.
  • Conduct bi-weekly visits to Subway stores to appraise compliance to brand standards and training.
  • Conduct Quarterly visits at identified hot food locations within geographical regions completing SAS food standards.
  • Follow up on brand audits with contract managers, visiting sites out of compliance & working with Brand Operations Manager to bring store back into compliance.
  • Deliver brand training courses.
  • Understand the retail & forecourt operation and how it works alongside food services.
  • Maintain relationships with key stakeholders.
  • Attend & present in monthly team meetings.
  • Assist with the launch of developments that include hot food in your geographical area.

Knowledge and Skills Required

  • Strong communications skills
  • Excellent planning & organisation skills
  • Ability to work independently or as part of a team
  • Ability to control processes for delivery of excellent service
  • Understanding of relevant legislations
  • Minimum Level 3 Food Hygiene
  • Minimum 2 years in QSR at Managerial level

We offer a competitive salary and benefits package, including car allowance or company car, to attract top talent in the industry.



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