Operations Assistant Manager
2 weeks ago
About Westlake Ace Hardware
Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:
Service, Passion, Respect, Integrity, Teamwork, and Excellence
Job Summary
The Assistant Manager, Operations, is responsible for managing overall store operations and achieving company goals and directives. This role requires a strong leader who can provide positive representation of Westlake Ace Hardware, proactively assist customers, and ensure a safe and efficient work environment.
Key Responsibilities
- Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
- Supervise store operations, including opening and closing the store, and ensuring that all tasks are completed efficiently and effectively.
- Assist with the implementation of Store Support Center programs and ensure successful Loss Prevention, Safety, and Internal Audits.
- Work with the General Manager and Assistant Manager – Merchandising to achieve store goals and objectives.
- Participate in weekly management staff meetings and communicate issues to the appropriate Store Support Center department.
- Assist with special projects within the district as set forth by the District Manager.
- Implement new Standard Operating Procedures into store execution and ensure that all associates are trained and aware of their responsibilities.
- Manage and direct preventative maintenance and repairs to maximize and protect all physical assets.
- Visit competition to stay informed about industry trends and best practices.
Requirements
- High School or GED equivalent.
- Previous retail management experience preferred, with hardware experience a plus.
- Ability to stand, walk, lift (up to 25lbs), and climb.
Compensation
$16 - $18 / Hour
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