Customer Service Supervisor
3 days ago
We're seeking a highly motivated Customer Service Supervisor to join our team and help us deliver exceptional customer experiences. As a key member of our management team, you will be responsible for overseeing the customer service function, including managing staff, handling customer complaints, and implementing improvements to our service standards.
The ideal candidate will have a passion for delivering exceptional customer service, with a strong focus on achieving results. You will be a natural leader, able to motivate and inspire your team to achieve their best.
About the role:
- Oversee the customer service function, including managing staff, handling customer complaints, and implementing improvements to our service standards.
- Develop and implement strategies to drive customer satisfaction and loyalty.
- Maintain high levels of customer service across all touchpoints.
What you'll need:
- A background in hospitality, at supervisory level and above.
- A proven track record in customer service and leadership.
- Excellent communication and interpersonal skills.
Salary: £22,000 - £27,000 per annum (dependent on experience)
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