Customer Service Liaison
6 days ago
We are seeking a skilled Customer Service Liaison to join our team at Major Newton Aycliffe. In this role, you will be responsible for providing exceptional customer service and support.
About the Role- Responsibilities include reviewing order confirmations and verifying accuracy within 48 hours of order entry, as well as notifying customers of any discrepancies.
- You will work closely with Planning & Sales teams to determine inventory management plans for customers, ensuring that their needs are met in a timely and efficient manner.
- Receiving and managing customer complaints, liaising with Sales Managers to resolve issues and complete administrative tasks accordingly.
- Maintaining accurate customer records and master data to ensure seamless communication and collaboration.
- Providing effective cover to colleagues who are on holiday or sick leave, demonstrating your ability to work independently and as part of a team.
To succeed in this role, you will need:
- A strong understanding of customer service principles and practices.
- Excellent communication and problem-solving skills, with the ability to work under pressure.
- The capacity to maintain confidentiality and handle sensitive information with discretion.
- A high level of organization and time management skills, with the ability to prioritize tasks effectively.
- A commitment to delivering exceptional results and exceeding customer expectations.
- A competitive salary of up to £26,000 per year, reflecting your valuable contribution to our team.
- A comprehensive benefits package, including company pension, cycle to work scheme, enhanced maternity leave, health & wellbeing programme, on-site parking, private medical insurance, referral programme, and sick pay.
- The opportunity to work with a global manufacturing company, leveraging your skills and expertise to drive business growth and success.
Job Types: Full-time, Permanent
Pay: Up to £26,000.00 per year
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