Customer Service Liaison

6 days ago


Hartlepool, Hartlepool, United Kingdom Major Newton Aycliffe Full time
Job Summary

We are seeking a skilled Customer Service Liaison to join our team at Major Newton Aycliffe. In this role, you will be responsible for providing exceptional customer service and support.

About the Role
  • Responsibilities include reviewing order confirmations and verifying accuracy within 48 hours of order entry, as well as notifying customers of any discrepancies.
  • You will work closely with Planning & Sales teams to determine inventory management plans for customers, ensuring that their needs are met in a timely and efficient manner.
  • Receiving and managing customer complaints, liaising with Sales Managers to resolve issues and complete administrative tasks accordingly.
  • Maintaining accurate customer records and master data to ensure seamless communication and collaboration.
  • Providing effective cover to colleagues who are on holiday or sick leave, demonstrating your ability to work independently and as part of a team.
Requirements

To succeed in this role, you will need:

  • A strong understanding of customer service principles and practices.
  • Excellent communication and problem-solving skills, with the ability to work under pressure.
  • The capacity to maintain confidentiality and handle sensitive information with discretion.
  • A high level of organization and time management skills, with the ability to prioritize tasks effectively.
  • A commitment to delivering exceptional results and exceeding customer expectations.
What We Offer
  • A competitive salary of up to £26,000 per year, reflecting your valuable contribution to our team.
  • A comprehensive benefits package, including company pension, cycle to work scheme, enhanced maternity leave, health & wellbeing programme, on-site parking, private medical insurance, referral programme, and sick pay.
  • The opportunity to work with a global manufacturing company, leveraging your skills and expertise to drive business growth and success.

Job Types: Full-time, Permanent
Pay: Up to £26,000.00 per year



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