Ecommerce Director

2 weeks ago

London, Greater London, United Kingdom Japan Centre Group Full time
Job Title: Ecommerce Executive

Join the Japan Centre Group as an Ecommerce Executive and drive the growth and profitability of our E-Commerce department. As a key member of our team, you will be responsible for ensuring the upkeep of our award-winning website and managing all E-Commerce People and Compliance matters.

Key Responsibilities:
  • Focus on increasing sales, enhancing efficiency, and minimizing costs in operations and fulfilment.
  • Negotiate contracts and manage rates for E-Commerce partners, including couriers, SaaS providers, and external agencies/contractors.
  • Lead the wider E-Commerce team, comprising customer service, digital marketing, stock, and fulfillment, through direct and indirect management.
  • Foster a high-performance team environment through engaged leadership and performance standards.
  • Conduct annual appraisals, handle performance management, and manage staff-related issues professionally.
  • Plan and execute digital marketing initiatives in collaboration with the Purchasing and Marketing teams, launching company-wide and online exclusive promotions and product launches.
  • Develop all online marketing channels including email, paid search, SEO, affiliates, and partnerships.
  • Ensure the Japan Centre website remains cutting-edge by collaborating with SaaS providers and external developers for cost-efficiency, workflow improvement, user experience enhancement, and site future-proofing.
  • Report to CEOs and Heads on department performance metrics weekly, monthly, and quarterly, including department P&L analysis.
Requirements:
  • A keen interest in the food industry and Japan.
  • Experience in managing or developing an e-commerce division or company.
  • Sound understanding of digital marketing for B2C.
  • Proven ability to manage multiple tasks and projects of varying sizes simultaneously.
  • Excellent written skills, with native-level English for copywriting and proofreading.
  • Demonstrated leadership abilities and talent for developing team members.
Desirable:
  • Technical expertise is not mandatory but familiarity with web-based software development, Adobe Creative Suite, or project management qualifications is advantageous.
  • Proficiency in Japanese-English translation.
  • Food market experience.

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