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Service Account Coordinator
2 months ago
We are seeking an experienced Service Account Coordinator to join our team at 4Way Recruitment. As a Service Account Coordinator, you will play a crucial role in ensuring the smooth operation of our clients' maintenance schedules.
Main Responsibilities- Process customer maintenance orders for Ansul Fire Suppression Systems to completion.
- Schedule and dispatch Ansul Engineers on behalf of the company to complete maintenance visits in line with customer requirements and industry standards.
- Prepare jobs for scheduling of service visits in line with Service Level Agreements.
- Work closely with your manager to meet customer expectations.
- Prepare monthly maintenance jobs for processing.
- Build and maintain good working relationships with your Engineers, and colleagues to ensure all calls are actioned and timescales are met.
- Liaise with key clients over the phone to enhance both internal & external working relationships.
- Set up new maintenance jobs and contracts for new sites.
- Data Entry on CRM system.
- Raise supplier purchase orders.
- Ensure customer queries are dealt with in a timely manner.
- Produce and execute weekly reporting of customers' accounts.
- Prepare RAMS & Permits where required for site access.
- Monitor and update customer Portals to ensure real-time visibility, Sending out completion documentation to customers.
- Raise invoices for completed scheduled maintenance and remedial works.
- Review stock for engineers on jobs.
- At least 2 years' experience in a Scheduling / Planning / Coordinating role.
- Experience of Scheduling Field-based colleagues, such as Engineers would be an ideal background, however, other similar industry experience would be considered and welcomed.
- Familiarity of using in-house and external systems and databases.
- Proactive approach to management of workload.
- Good knowledge of Microsoft Excel and Outlook.
