Service Coordinator

2 weeks ago


Wellingborough, Northamptonshire, United Kingdom Marlowe Kitchen Fire Suppression Full time

Job Title: Service Coordinator

Company: Marlowe Kitchen Fire Suppression

We are currently seeking a skilled Service Coordinator to join our team. This role will be responsible for scheduling and organizing service visits and call-out rotas for our Engineers.

Key Responsibilities:

  • Schedule and organize service visits and call-out rotas for Engineers
  • Liaise with clients and the administration team to ensure timescales and deadlines are met
  • Obtain site access information and arrange service visits to suit
  • Accurately enter data into our CRM system
  • Update the customer service record
  • General service administration duties and weekly reporting is also a key function in this role as you will be required to provide a report on a weekly basis of the current and completed and outstanding workloads for the business

Requirements:

  • Competent with Microsoft Office packages such as Excel & Word
  • Familiarity with using in-house CRM systems
  • Excellent communication skills, written and oral
  • Highly organized with ability to use initiative to organize and prioritize work and meet deadlines
  • Dynamic and forward thinking
  • Ability to work as part of a team and use own initiative where applicable

Benefits:

  • Basic Salary up to £24,000 per annum subject to experience
  • Royal London Pension
  • Life Assurance 4x Salary
  • 25 Days Paid Holidays plus Bank Holidays
  • Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Free, secure, onsite parking
  • Development and progression opportunities

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