Service Coordinator
4 weeks ago
Job Title: Service Coordinator
Job Summary: We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Marlowe Kitchen Fire Suppression. As a Service Coordinator, you will be responsible for scheduling and organizing service visits and call-out rotas for our engineers, ensuring that clients receive timely and efficient service.
Key Responsibilities:
- Schedule and organize service visits and call-out rotas for engineers
- Liaise with clients and the administration team to ensure timescales and deadlines are met
- Obtain site access information and arrange service visits to suit
- Accurately enter data into our CRM system
- Update customer service records
- Perform general service administration duties and provide weekly reporting on workload
Requirements:
- Competent in Microsoft Office packages, including Excel and Word
- Familiarity with in-house CRM systems
- Excellent communication skills, written and oral
- Highly organized with ability to use initiative to organize and prioritize work and meet deadlines
- Dynamic and forward-thinking
- Ability to work as part of a team and use own initiative where applicable
Benefits:
- Basic salary up to £24,000 per annum, subject to experience
- Royal London Pension
- Life Assurance 4x salary
- 25 days paid holidays plus bank holidays
- Paid candidate referral scheme
- Mental health and well-being scheme
- Employee recognition scheme
- Free, secure, onsite parking
- Development and progression opportunities
About Us:
Marlowe Kitchen Fire Suppression is a leading provider of kitchen fire suppression systems, offering a niche and bespoke service to clients across the UK. We are part of a wider group of businesses within the fire protection, security, and building management systems industry, allowing us to share best practices, learning and development academies, and human resource specialists.
Equal Opportunities:
We strive to create a diverse and inclusive environment, encouraging all employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us best serve our customers. We are committed to supporting equal opportunities and welcome applications from all qualified candidates.
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