Service Account Coordinator

2 months ago


Wellingborough, Northamptonshire, United Kingdom Marlowe Kitchen Fire Suppression Full time
Job Title: Service Account Coordinator

We are seeking a highly organized and detail-oriented Service Account Coordinator to join our team at Marlowe Kitchen Fire Suppression. As a Service Account Coordinator, you will play a critical role in ensuring the smooth operation of our field-based services, working closely with our engineers and customers to deliver exceptional service.

Key Responsibilities:
  • Job Scheduling: Prepare and schedule service visits in line with Service Level Agreements (SLAs) to ensure timely completion of maintenance tasks.
  • Customer Communication: Build and maintain strong relationships with customers, responding to their queries and concerns in a professional and timely manner.
  • Team Collaboration: Work closely with our engineers and other departments to ensure seamless communication and coordination of service activities.
  • Administrative Tasks: Perform data entry, prepare reports, and maintain accurate records to support the efficient operation of our services.
Requirements:
  • Experience: At least 2 years' experience in a scheduling, planning, or coordinating role, preferably in a field-based service environment.
  • Skills: Excellent communication and organizational skills, with the ability to work well under pressure and prioritize tasks effectively.
  • Technical Skills: Proficiency in Microsoft Excel and Outlook, with experience of using in-house and external systems and databases.
What We Offer:
  • Competitive Salary: Up to £26,000 per annum, depending on experience.
  • Pension and Life Assurance: Royal London Pension and Life Assurance 4x Salary.
  • Holiday Entitlement: 25 days paid holiday plus bank holidays.
  • Development Opportunities: Ongoing training and development opportunities to support your career growth.


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