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Trackside Customer Support Specialist

2 months ago

Banbury, Oxfordshire, United Kingdom Prodrive Full time
Job Title: Trackside Customer Support Engineer

At Prodrive, we're seeking a highly skilled and motivated Customer Support Engineer to provide top-notch engineering support to our GT3 customers competing globally.

Key Responsibilities:
  • Provide engineering support to customers on events and tests, including programming of electronic control units and setting of car systems to maximize performance and reliability.
  • Ensure efficient operation of the car, powertrain, and systems by the customer.
  • Ensure the car complies with technical regulations and event-specific regulations.
  • Provide planning and technical input to the customer and assist with event preparation, car setup, operating standards, and sporting topics.
  • Ensure the spares package is suitable for the event and maintain mileage records with the customer to maximize performance and reliability.
  • Prepare post-event reports, including event and performance analysis of the car and team.
  • Prepare high-quality technical documentation and details of technical updates and releases to customers.
  • Maintain the highest level of customer interaction.
  • Be responsible for maintaining the office environment and team member appearance and behavior according to Prodrive standards.
  • Be proactive in the development and improvement of internal systems to improve efficiency and quality.
Requirements:
  • Degree qualification or equivalent in a relevant discipline (e.g., Mechanical or Automotive Engineering).
  • A minimum of 2 years' recent experience working in a similar role for a manufacturer or customer team in WRC, ERC, or Rally Raid.
  • A can-do approach, with a positive attitude and the ability to identify alternative solutions to problems.
  • A desire to travel and experience some of the best motorsport events globally.
  • Confidence in working and traveling alone, managing travel plans, and being self-sufficient.
  • Ability to integrate well into different customer teams and respect their culture.
  • Surpassing customer expectations and delivering the highest level of support in challenging environments.
  • Creativity in finding new ways of doing things and learning from past experiences.
What We Offer:
  • An attractive salary that will grow in line with your ongoing development and impact.
  • 25 days' holiday (increasing with long service) with an opportunity to purchase up to 15 extra days.
  • Training opportunities for continuing professional development.
  • Onsite subsidized staff restaurant.
  • Car and pension salary sacrifice schemes.
  • Cyclescheme.
  • Exercise classes.
  • Paid time off for volunteering.
  • Consultations with our Fit 4 Life expert.
  • Social events throughout the year.
  • Exclusive company discounts.
  • Life assurance.

We are an equal opportunities employer.

At Prodrive, we are committed to attracting and nurturing the best talent and creating an inclusive workplace. We value individual differences and diversity amongst all staff so that everyone has the widest opportunities to maximize their potential. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately impact protected groups and which are not justified by the demands of the job. If you feel you are right for this role, we welcome your application.