Aftermarket Product Manager

2 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Smiths Detection Full time

Job Description:

Smiths Detection is seeking a talented Aftermarket Product Manager to join our team. As a key member of our organization, you will be responsible for driving the success of our service products and aftermarket solutions.

About the Role:

This is an exciting opportunity to shape the future of service offerings and make a tangible impact on our global business. You will be based in one of our international locations, including Hemel Hempstead, UK, Vitry-sur-Seine, France, or Wiesbaden, Germany.

Key Responsibilities:

  • Define commercial strategy for service products, aligning with services and aftermarket objectives.
  • Stay informed about target markets, competitors, and pricing.
  • Translate customer feedback into service offering requirements.
  • Identify growth opportunities through partnerships, M&A, new markets, technologies, and service offerings.
  • Maintain scope, features, parameters, and value proposition of service offerings.
  • Lead commercial development of new service offerings, ensuring alignment with product lifecycle management.
  • Determine pricing strategy, maximizing margin, revenue, and market share.
  • Forge partnerships and optimize route-to-market channels, including digital platforms.
  • Drive launch of new service offerings, working closely with marketing and communication teams.
  • Monitor performance of existing offerings and develop plans for optimization.
  • Provide inputs to forecasts and budgets in collaboration with cross-functional teams.
  • Support sales and industry marketing teams, leveraging installed base data and attending customer meetings and events.
  • Contribute to business development and provide input on product development.

About You:

  • Graduate-level qualification in business or technology, preferably with a master's degree.
  • Demonstrated track record in aftermarket products and service offering design, development, commercialisation, promotion, and marketing from concept to launch in a B2B/B2G setting.
  • Proven ability to build strong relationships with internal and external stakeholders.
  • Knowledge of product management, marketing, program management, and project management.
  • Familiarity with technology industries, long-term services, and maintenance solutions for complex engineered products.
  • Change management and business improvement skills.
  • Entrepreneurial mindset with a track record of innovation.
  • Exceptional commercial acumen and international business development expertise.
  • Ability to assess customer and market needs and translate them into winning value propositions.
  • Analytical skills for effective decision-making and trade-offs.
  • Comfortable working with data and IT systems and building business cases.
  • Able to lead and direct integrated project teams in an international matrix setting.
  • Excellent communication skills in English (spoken and written). Proficiency in a second language is advantageous.

What We Offer:

At Smiths Detection, we believe in empowering our employees to think big and challenge the status quo. You will have the freedom to bring your entrepreneurial spirit to the table, driving innovation and delivering "firsts" in the industry. Our dynamic and global environment offers exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML.

How to Apply:

Apply directly through our careers website (www.smithsdetection.com/careers) or LinkedIn. We are an equal opportunities employer and welcome applications from all qualified candidates.


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