Belfast City Centre Customer Support Role
4 days ago
Belfast City Centre Customer Support Role:
We are seeking a highly skilled Customer Service Advisor to join our team in Belfast City Centre, where you will play a crucial role in helping customers resolve banking fraud concerns.
About the Role:
In this rewarding position, you will be responsible for delivering exceptional customer service over the phone, investigating suspicious account activity, and providing clear updates to our valued customers.
Key Responsibilities:
- Provide first-class customer service and address banking fraud concerns
- Investigate suspicious account activity and provide timely updates
- Offer empathy and reassurance during potentially distressing situations
- Work with multiple systems to resolve issues efficiently and accurately
The Ideal Candidate:
We are looking for an individual with at least 6 months of experience in customer service, who is comfortable with technology and confident in handling sensitive situations. Financial services experience is desirable but not essential.
What We Offer:
- A competitive salary of £25,000 per annum + £500 bonus after 6 months
- Fortnightly pay and 28 days of holiday, with a buy holiday scheme
- Access to career development opportunities
- Discounted onsite parking and generous staff discounts with major brands
- Gym membership discounts to keep you feeling great
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