Belfast City Centre Customer Support Role

4 days ago


Belfast, United Kingdom Red Dot Search Full time

Belfast City Centre Customer Support Role:

We are seeking a highly skilled Customer Service Advisor to join our team in Belfast City Centre, where you will play a crucial role in helping customers resolve banking fraud concerns.

About the Role:

In this rewarding position, you will be responsible for delivering exceptional customer service over the phone, investigating suspicious account activity, and providing clear updates to our valued customers.

Key Responsibilities:

  • Provide first-class customer service and address banking fraud concerns
  • Investigate suspicious account activity and provide timely updates
  • Offer empathy and reassurance during potentially distressing situations
  • Work with multiple systems to resolve issues efficiently and accurately

The Ideal Candidate:

We are looking for an individual with at least 6 months of experience in customer service, who is comfortable with technology and confident in handling sensitive situations. Financial services experience is desirable but not essential.

What We Offer:

  • A competitive salary of £25,000 per annum + £500 bonus after 6 months
  • Fortnightly pay and 28 days of holiday, with a buy holiday scheme
  • Access to career development opportunities
  • Discounted onsite parking and generous staff discounts with major brands
  • Gym membership discounts to keep you feeling great


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