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Team Lead
1 month ago
We are seeking an exceptional leader to spearhead our Contact Centre operations, driving business growth, and delivering exceptional client experiences. As a seasoned professional in the legal or professional services sector, you will be responsible for leading a high-performing team, developing strategic plans, and implementing operational improvements.
Key ResponsibilitiesThe successful candidate will have a strong background in workforce management, excellent leadership skills, and a deep understanding of customer-centric strategies. They will be responsible for:
- Developing and implementing strategic plans to drive business growth and improve efficiency.
- Leading the Contact Centre team to achieve outstanding results, promoting a culture of excellence and continuous improvement.
- Mentoring and coaching team members to ensure they have the necessary skills and knowledge to excel in their roles.
Requirements:
- Minimum 5 years of experience in a senior leadership role within the legal or professional services sector.
- Proven track record of driving business growth through effective team management and customer-centric strategies.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.
What We Offer:
- A competitive salary of £70,000 - £100,000 per annum, depending on experience.
- A comprehensive benefits package, including generous holiday entitlement, pension scheme, and access to exclusive health and wellbeing services.
- Ongoing training and development opportunities to support your career growth.