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Team Lead

1 month ago


Birmingham, Birmingham, United Kingdom Irwin Mitchell Full time

We are seeking an exceptional leader to spearhead our Contact Centre operations, driving business growth, and delivering exceptional client experiences. As a seasoned professional in the legal or professional services sector, you will be responsible for leading a high-performing team, developing strategic plans, and implementing operational improvements.

Key Responsibilities

The successful candidate will have a strong background in workforce management, excellent leadership skills, and a deep understanding of customer-centric strategies. They will be responsible for:

  • Developing and implementing strategic plans to drive business growth and improve efficiency.
  • Leading the Contact Centre team to achieve outstanding results, promoting a culture of excellence and continuous improvement.
  • Mentoring and coaching team members to ensure they have the necessary skills and knowledge to excel in their roles.

Requirements:

  • Minimum 5 years of experience in a senior leadership role within the legal or professional services sector.
  • Proven track record of driving business growth through effective team management and customer-centric strategies.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and clients.

What We Offer:

  • A competitive salary of £70,000 - £100,000 per annum, depending on experience.
  • A comprehensive benefits package, including generous holiday entitlement, pension scheme, and access to exclusive health and wellbeing services.
  • Ongoing training and development opportunities to support your career growth.