IT Team Lead

1 week ago


Birmingham, Birmingham, United Kingdom Sharp Business Systems France Full time
Job Description

As IT Team Lead, you will be responsible for leading the IT Support team in delivering an excellent service to our clients. This involves overseeing and managing the team's tickets and their resolution, providing an escalation path for senior management.

We are looking for a motivated leader who can make decisions based on individual, team, and business awareness. Excellent people skills are essential to facilitate a happy team that continuously seeks development and provides an excellent service resulting in high customer satisfaction.

Objectives:
  1. Create development strategies for all roles within the IT team to create a more knowledgeable, stronger, and more versatile team.
  2. Produce weekly stats and a monthly presentation of a service delivery report.
  3. Analyze, report on, and take action to improve the performance of the team and the service provided.
  4. Be a visible and approachable member of the service management team, driving a positive attitude.

The ideal candidate should have at least 2 years of experience managing a team and possess excellent communication skills. Experience with ticket management, reporting, and trending is also required.

Salary Information

The estimated annual salary for this position is around €60,000 - €80,000, depending on location and experience.



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