Reception Team Supervisor

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Portico Full time

Unlock Your Potential at Portico

At Portico, we're committed to creating a unique culture that rewards hard work and dedication, empowers people to grow, and makes work fun and engaging.

We're a diverse family that values equality and provides opportunities for everyone to develop and progress in their careers.

Are you ready to be part of a prestigious organization and make a difference in the lives of our clients and visitors?

We're seeking a Reception Team Leader (Welcome Team Leader) to supervise our welcome team and ensure our bank remains a market leader in positive visitor experience and service excellence.

The role involves supervising and developing the team to provide exceptional client care and personal service to all stakeholders, including visitors, clients, and internal stakeholders.

Key Responsibilities:

  • Supervise and develop a large, diverse team to provide exceptional client care and personal service.
  • Ensure a positive visitor experience and service excellence.
  • Communicate effectively with team members, clients, and visitors.
  • Manage multiple requests simultaneously and prioritize tasks effectively.
  • Previous supervisory customer service experience is essential.

What We Offer:

  • Excellent holiday allowance.
  • Pension contributions.
  • Life insurance.
  • Enhanced annual leave.
  • Recommend a Friend Bonus Scheme.
  • Thank you voucher scheme.
  • 24-hour personal helpline for employees.
  • Access to Choices, our discounts and benefits platform.
  • Our Training Academy provides excellent training and development opportunities.

Join Our Team:

As a Reception Team Leader at Portico, you'll have the opportunity to work in a dynamic and supportive environment, develop your skills and knowledge, and make a real difference in the lives of our clients and visitors.



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