Reception Team Supervisor

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Portico Full time

About Portico

We're a unique company that rewards hard work and dedication, empowering our people to grow and have fun while doing it.

Our diverse team is made up of many different people, and we believe in treating everyone equally to ensure everyone has the same opportunities to grow, develop, and progress in their careers.

Job Opportunity

We're looking for a Reception Team Leader (Welcome Team Leader) to supervise our amazing welcome team and ensure our prestigious bank remains a market leader for positive visitor experience and service excellence.

The role of the Reception (Welcome) Team Leader is to supervise and develop the team to provide the highest level of client care and personal service to all stakeholders in the Client's business, including visitors, clients, and internal stakeholders.

Key Responsibilities

  • Supervise and develop a large, diverse team to provide exceptional client care and personal service.
  • Ensure a positive visitor experience and service excellence.
  • Engage with others to create rapport and handle multiple requests simultaneously.
  • Previous supervisory customer service experience is essential, preferably within a similar environment.

What We Offer

  • Excellent holiday allowance.
  • Pension contributions.
  • Life insurance.
  • Enhanced annual leave.
  • Recommend a Friend Bonus Scheme.
  • Thank you voucher scheme.
  • 24-hour personal helpline for employees, providing counselling & information services.
  • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas, and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.


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