Customer Service Representative
1 week ago
**About Alfa Travel**
Alfa Travel is a leading UK-based coach holiday and hotel company with a turnover of over £60 million per year. We are proud to be the UK's only employee-owned travel company, with a team of over 900 dedicated employee partners.
**Job Overview**
We are seeking a skilled Hospitality Assistant to join our team at The Waverley Castle Hotel in Melrose. As a key member of our front of house team, you will provide exceptional customer service, ensuring that every guest has an unforgettable experience.
**Responsibilities**
- Provide warm and welcoming hospitality to guests, responding to their needs and exceeding their expectations.
- Assist with daily hotel operations, including check-in/check-out processes, room maintenance, and linen management.
- Work collaboratively with colleagues to maintain high standards of cleanliness and organization throughout the hotel.
**Requirements**
To succeed in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- A flexible and adaptable approach, with a willingness to learn and take on new responsibilities.
- A strong attention to detail, with the ability to maintain high standards of quality and accuracy.
**What We Offer**
In return for your hard work and dedication, we offer a competitive salary of £12.00 per hour, plus a range of benefits, including:
- Funding for relevant training courses to aid your development.
- Bi-annual tax-free dividend due to our employee-owned status.
- Job security, as we can't be sold to another company.
- Competitive occupational sick pay scheme.
- Fantastic discounts on our holidays and hotel stays.
- Employee assistance programme - Health Assured.
- Length of service rewards.
- Live-in accommodation provided.
- Free employee meals while on duty.
- Build your pension – we have a pension scheme in place that the Company contributes towards.
- Reward and engagement programs.
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