Customer Service Ambassador
4 weeks ago
About the Role:
We are seeking a skilled and enthusiastic Hospitality Assistant to join our team at The Waverley Castle Hotel in Melrose. As a Hospitality Assistant, you will be responsible for providing exceptional customer service and supporting the hotel's operations.
Key Responsibilities:
- Assist with daily hotel operations, including front desk, housekeeping, and food and beverage services.
- Provide excellent customer service to guests, responding to their needs and resolving any issues promptly.
- Work closely with the hotel's management team to ensure seamless operations and high-quality service delivery.
- Assist with training and development of new staff members.
What We Offer:
- A competitive hourly rate of £12.00.
- The opportunity to work in a dynamic and supportive team environment.
- Training and development opportunities to enhance your skills and career prospects.
- A bi-annual tax-free dividend as part of our employee-owned status.
- Access to our employee assistance program, Health Assured.
Requirements:
- Excellent customer service skills and a friendly, outgoing personality.
- Ability to learn new skills quickly and work independently as part of a team.
- Flexibility to work a variety of shifts, including weekends and split shifts.
About Us:
The Alfa Leisureplex Group is a leading coach holiday and hotel company, with a consolidated turnover of over £60 million per year. We are proud to be the UK's only employee-owned travel company, with a strong commitment to our employees and customers.
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