Sales Associate

3 weeks ago

Melrose, Scottish Borders, United Kingdom House of CB Full time
Job Description

We are seeking a highly motivated and customer-focused Sales Assistant to join our team at House of CB. As a Sales Assistant, you will be responsible for providing exceptional customer service and assisting in the day-to-day operations of our West Region Retail Store located in Los Angeles, CA.

Responsibilities
  • Greet guests as they enter the shop, ask whether they would like assistance with anything, and provide help if needed in a friendly, hospitable, and efficient manner
  • Remain knowledgeable about and answer questions related to merchandise, sales, promotions, and store policy
  • Provide recommendations based on customer's stated preferences, needs, and desires
  • Create a warm and cozy atmosphere for our guests in accordance with the vision of the store by acting in a welcoming and approachable manner during customer interactions
  • Operate a cash register and perform related tasks, including cash handling, credit card processing, and opening and closing of the register when on the first or last shift of the day
  • Straighten, arrange, stock and dust off merchandise, maintain shelving areas as directed by management, and participate in the designing of displays in windows and on tables
  • Ensure the store is well-maintained and assist with visual merchandising tasks.
  • Locate merchandise for customers, placing special orders to find desired items if necessary
  • Handle refunds, returns, and exchanges with a focus on timeliness and customer service

Requirements
  • Minimum of 1 year experience as a Retail Store Assistant in an elevated contemporary brand highly preferred but not required
  • High School Diploma or equivalent required
  • Ability to lift up to 50 pounds of merchandise
  • Flexibility to work a retail schedule which includes evenings, weekends, and holidays
  • The ability and willingness to be hands-on to complete basic tasks on a day-to-day basis.
  • Excellent interpersonal and written communication skills.
  • Strong diplomacy and adaptability attributes to contend with exposure to upper management and shoppers. Professional and dependable.
  • Ability to remain calm under pressure.
  • Flexible working hours with weekend availability
  • Hold an interest in fashion
  • Ability to communicate and instill company culture throughout the organization.
  • Effective time management – need to balance competing demands and changing priorities.

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