Client Services Professional
1 week ago
Our Client Services Team
We are seeking an Account Executive to join our Client Services team at TMW Unlimited.
As an Account Executive, you will support the account team in the successful running of the account. You will be responsible for providing the first line of support for the client's retail network - managing incoming calls, enquiries and support requests from across the UK.
Key Responsibilities
- Network Rapid Response - Respond to queries from the client's retail partner network
- Creative Development – Gain an understanding of agency process and resource management to enable end-to-end management of creative assets
- Relationship Building - Build and maintain strong client relationships, together with team members and colleagues across departments, that engender trust and add value.
- Campaign Management - Support colleagues in the day-to-day running of on-going campaigns, taking ownership of some projects as and when appropriate
- Documenting Effectiveness - Produce and update contact reports, status reports and arrange status meetings, being responsive and collaborative
- Stakeholder / Project Management - Manage expectations of internal stakeholders throughout the duration of a project by effectively communicating information, actions and progress
- Trend Analysis - Be across industry leading ideas and emerging trends and proactively share your views with the team
- Financial Acumen - Gain an understanding of the account finances, how the agency makes money and be aware of opportunities for additional revenue
About TMW Unlimited
TMW Unlimited is a fully integrated agency group with human understanding at its heart. Through our Human Understanding Lab, we uncover behaviour-led insights that power performance and create a genuine business advantage for our clients.
Our Values
- Give a Damn - We care about each other, our clients and our work. And this shines through everything we do.
- Be Brave - We believe in challenging each other, in standing up, in speaking out. We believe in trying new and difficult things in order to make ourselves and our work better.
- Stay Curious - We actively seek out the new and the unusual, finding inspiration everywhere in the world around us.
- Take Pride - We are open, accepting and inclusive, and we support each other on our journey to reach our true potential. We are actively working to ensure that we as an agency more fully reflect the society around us.
What We Offer
A 12-month structured programme, outlining the experience you will gain, including real-life work projects and face-to-face time with senior leaders. Industry recognised qualification with 20% study leave. Fellows must be willing to travel into the office at least 2 days a week, with the opportunity to work remotely the remaining 3 days if you wish.
Pension, Life Assurance, Eye Tests, Flu Jabs. Connect Card, Taste Card – discounts at local bars and restaurants. 25 days holiday pa. Christmas closure (usually 3 days), Birthday day off. Flexible bank holidays – switch up to two bank holiday days to another day of your choice, acknowledging events which are important to different cultures. Volunteer day – a day per year to give back to the community or support a charity.
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