Hotel Reception Specialist

18 hours ago


Bicester, Oxfordshire, United Kingdom whitbread Full time
Job Summary

We are looking for a skilled Hotel Reception Specialist to join our team at the Premier Inn in Bicester. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a smooth guest experience.

Compensation and Benefits

The successful candidate can expect a competitive salary of up to £ per hour, paid bi-weekly, along with a range of benefits including training and support, a Whitbread benefits card, pension and saving schemes, discounts, and a free breakfast for two.

About the Role

As a Hotel Reception Specialist, you will be responsible for greeting guests, handling check-ins and check-outs, and providing information about hotel facilities and services. You will also be expected to maintain a high level of customer satisfaction by addressing any issues promptly and professionally.

What You'll Do
  • Greet Guests: Welcome guests and provide them with a warm and friendly welcome.
  • Handle Check-Ins and Check-Outs: Process check-ins and check-outs efficiently and accurately.
  • Provide Information: Offer guests information about hotel facilities and services, such as room amenities and local attractions.
Requirements

To be successful in this role, you will need to possess excellent customer service skills, a positive attitude, and the ability to work well under pressure. Previous experience in a similar role is desirable but not essential.



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