Bilingual Customer Success Manager

3 weeks ago

London, Greater London, United Kingdom NICE Full time
About the Role

We're seeking a highly skilled Bilingual Customer Success Manager to join our team at NICE. As a key member of our customer success team, you will be responsible for driving customer engagement, enhancing value, and ensuring satisfaction throughout the customer lifecycle.

Key Responsibilities
  • Develop and execute account-specific frameworks to drive customer success and retention.
  • Collaborate with internal teams to maintain comprehensive account and client profiles.
  • Be accountable for timely contract renewals and manage all client engagement, commercial, and operational aspects.
  • Provide account information and insight to support the sales team in driving new sales.
  • Drive the Customer Satisfaction Survey process and close the feedback loop internally and with clients.
About NICE

NICE is a global leader in AI, cloud, and digital solutions, serving 25,000+ businesses, including 85 of the Fortune 100 corporations. Our software manages over 120 million customer interactions and monitors 3+ billion financial transactions daily.

We're a fast-paced, collaborative, and creative environment where you'll have endless opportunities to learn and grow. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.

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