Night Operations Manager

3 weeks ago


Easingwold, North Yorkshire, United Kingdom Serco Full time
Key Responsibilities

This role will be responsible for the security of a building and its guests overnight, as well as cleaning and setting meeting rooms to an agreed standard. The post holder will also support the conference and events business in the day-to-day delivery of commercial events held at the Emergency Planning College.

Main Accountabilities:
  • The post holder will operate with minimal input from senior management, exercising excellent judgement and decision making and being totally customer service driven.
  • To ensure that all areas of responsibility are maintained to a high standard and are always presentable.
  • General cleaning (vacuuming, dusting, mopping, deep cleans etc).
  • To act as Duty Manager when required. (During out of hours Fire or Security incidents).
  • Enforce and monitor all health, safety, and sanitation standards in their area.
  • Providing excellent customer service to guests.
  • Handle guest complaints according to provided guidelines.
Requirements
  • Ability to work on own initiative as well as part of a team.
  • Strong organisation, prioritisation, and communication skills, able to work within time constraints and prioritise tasks according to the needs of the Estate.
  • Awareness and understanding of Health and Safety standards in conjunctions of events (desired).
What We Offer
  • Estimated salary: £35,000 per annum plus benefits.
  • Up to 6% contributory pension scheme.
  • 25 days annual leave plus bank holidays.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
  • Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.


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