Duty Manager/ Night Porter

Duty Manager/ Night Porter 
Emergency Planning College, York YO 3EG 
Permanent, Full Time,

Shift work nights- :pm- 7am, hours per week 
£,. per annum plus benefits 

Serco are recruiting for a Duty Manager/ Night Porter to join our team based in York at the Emergency Planning College. This role is crucial to ensure that all guests receive a warm, memorable, and personalised welcome to the Hawkhills out of hours, setting the scene for their stay and ensuring that the guests need are anticipated and that any requests are actioned.

Our Duty Manager/ Night Porter will be responsible for completing administrative tasks accurately and within given deadlines. You will also work with the Security Contractor to be responsible for the security of the building and its guests overnight and to clean and set meeting rooms, associated public areas, and deliver tasks to the agreed standard and to guests’ specification.

Additionally, this role when required, will support the conference and events business in the day-to-day delivery of commercial events held at the Emergency Planning College. The range of events includes weddings, training/information seminars, conferences, publicity events, dinners and luncheons and other commercial activities. Working efficiently and effectively with all stakeholders to deliver service excellence throughout.

Main Accountabilities:

⦁ The post holder will be able to operate with minimal input from senior management, exercise excellent judgement and decision making and be totally customer service driven.
⦁ To ensure that all areas of responsibility are maintained to a high standard and are always presentable.
⦁ General cleaning (vacuuming, dusting, mopping, deep cleans etc).
⦁ To act as Duty Manager when required. (During out of hours Fire or Security incidents).
⦁ Enforce and monitor all health, safety, and sanitation standards in their area.
⦁ Providing excellent customer service to guests.
⦁ Handle guest complaints according to provided guidelines.

What you’ll need to do the role:

⦁ Ability to work on own initiative as well as part of a team.
⦁ Strong organisation, prioritisation, and communication skills, able to work within time constraints and prioritise tasks according to the needs of the Estate.
⦁ Awareness and understanding of Health and Safety standards in the conjunctions of events (desriable)

What we offer: 

⦁ Competitive salaries with annual reviews 
⦁ Up to 6% contributory pension scheme.
⦁ days annual leave plus bank holidays.
⦁ A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
⦁ Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
⦁ A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
⦁ Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
⦁ Interesting and enjoyable work.
⦁ Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this . We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click .

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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