Night Receptionist

19 hours ago

Leeds, Leeds, United Kingdom Oulton Hall Hotel, Spa & Golf Resort Full time
Job Title: Night Receptionist

We are seeking a Night Receptionist to join our team at Oulton Hall Hotel, Spa & Golf Resort. As a Night Receptionist, you will be responsible for managing the reception during the night, greeting guests upon arrival, administering check-ins and check-outs, and ensuring all guest inquiries/complaints are dealt with in a friendly and professional manner.

Key Responsibilities:
  • Manage the reception during the night, ensuring a smooth and efficient check-in and check-out process for guests.
  • Greet guests upon arrival, providing a warm and welcoming experience.
  • Administer check-ins and check-outs, ensuring all necessary documentation is completed accurately.
  • Deal with guest inquiries and complaints in a friendly and professional manner, ensuring guest satisfaction throughout their stay.
Requirements:
  • Ability to work with minimum supervision.
  • Passion for delivering exceptional guest service.
  • Courteous and pleasant attitude.
  • Conflict resolution experience.
About Us:

Oulton Hall Hotel, Spa & Golf Resort is a 4-star hotel located on the outskirts of Leeds, set in acres of woodland with a 27-hole golf course. Our hotel offers a range of amenities, including a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa. We are proud to be a Disability Confident employer and are committed to diversity, inclusion, and equal opportunities for all.

We believe everyone should be treated equally, so if you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know. We proudly support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.

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