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Night Receptionist

2 months ago

Leeds, Leeds, United Kingdom Radisson Blu Hotel Leeds Full time

About the Role

We are seeking a skilled and enthusiastic Night Receptionist to join our dynamic team at Radisson Blu Hotel Leeds. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our reception area.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Manage the front desk, handling check-ins, check-outs, and room assignments efficiently and accurately.
  • Process payments, handle guest complaints, and maintain a high level of customer satisfaction.
  • Work collaboratively with other departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.

Requirements

  • Flexibility and a positive attitude, with a willingness to work varied shifts, including nights and weekends.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Attention to detail and ability to multitask, with a focus on delivering high-quality service.
  • Previous experience in a similar role, preferably in a hotel or hospitality environment.

What We Offer

  • A competitive salary and benefits package, including special rates for team members and their families when staying in our hotels.
  • Opportunities for career development and growth, with access to training and development programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • A contributory pension scheme and life assurance.
  • Complimentary meal on duty and uniform.
  • Access to the Employee Assistance Programme through UNUM.
  • Fantastic opportunities to progress and develop your skills and knowledge.