Customer Service Ambassador

6 days ago


Elgin, Moray, United Kingdom Arnold Clark. Full time
Job Description

We are seeking a talented Customer Service Ambassador to join our team at Arnold Clark in Elgin. This is an exciting opportunity for a customer-focused individual to deliver exceptional experiences and help customers find their perfect vehicle.

About the Role

As a key member of our branch team, you will be responsible for providing outstanding customer service, ensuring a seamless sales journey from initial enquiry to delivery. Your expertise will lie in learning about our products, developing strong communication skills, and understanding the sales process.

This role requires a positive attitude, a willingness to go above and beyond, and a passion for creating memorable customer experiences. You will work closely with the management team and contribute to a cohesive and supportive environment.

Key Responsibilities
  • Preparing the showroom and cars for the day ahead
  • Assisting with showroom presentation and advertising
  • Supporting the Sales department and delivering excellent customer experience
  • Organising and accompanying customers on test drives
  • Staying up-to-date on our vehicles and manufacturers
Requirements

To succeed in this role, you will need:

  • A confident and approachable demeanor
  • The ability to work independently and as part of a team
  • A full UK driving licence
  • A thirst for knowledge and a desire to learn and develop
Our Culture

At Arnold Clark, we value diversity, inclusivity, and collaboration. We strive to create an environment where employees feel valued, supported, and empowered to grow. Our employees are at the heart of everything we do, and we are committed to nurturing talent and ambition.

Benefits

We offer a competitive salary, generous holiday allowance, retail discounts, private healthcare, and opportunities for training and progression. We also provide access to a pension scheme, maternity and paternity packages, and support for personal development.

Estimated Salary

The estimated salary for this role is £28,000 - £32,000 per annum, depending on experience and qualifications.



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