Customer Experience Specialist

1 month ago


Elgin, Moray, United Kingdom Arnold Clark. Full time

We are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team at Arnold Clark in Elgin. This exciting role will see you working closely with customers, helping them find the perfect vehicle that meets their needs.

About the Job:

  • As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service, ensuring that every interaction is positive and memorable.
  • You will work closely with customers to understand their requirements, providing expert advice and guidance to help them make informed decisions.
  • Your attention to detail and organizational skills will ensure seamless communication and coordination throughout the sales process.
  • You will be an ambassador for our brand, promoting our values and commitment to customer satisfaction.

What We Offer:

  • A competitive salary of £25,500-£35,000 per annum, depending on experience.
  • A flexible five-day working week, allowing you to maintain a healthy work-life balance.
  • A comprehensive benefits package, including private healthcare, life assurance, and generous retail discounts.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • The chance to work with a dynamic and supportive team, passionate about delivering exceptional customer experiences.

Requirements:

  • Proven experience in customer-facing roles, with a track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and organizational skills, with the ability to prioritize tasks and manage multiple projects.
  • A full driving licence held for a minimum of 1 year.

About Us:

At Arnold Clark, we are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. We believe in nurturing talent and encouraging ambition, and we are passionate about people who take pride in their work.



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