Student Retention Specialist

4 weeks ago

London, Greater London, United Kingdom GBS Global Applied Knowledge Full time
Student Retention Officer - London

We are seeking a dedicated and compassionate Student Retention Officer to join our team at GBS Global Applied Knowledge. As a Student Retention Officer, you will play a vital role in supporting students in their educational journey, ensuring their success and retention.

Main Responsibilities
  • Work closely with individual students who are dis-engaged to help them return to productive study.
  • Ensure all assigned students are contacted and gain an understanding of the barriers to study they are encountering.
  • Keep accurate and timely records of student interactions.
  • Collaborate with the Head of Student Retention and academic staff to develop bespoke plans to ensure each student returns to study.
  • Work with internal and external stakeholders to ensure students remain engaged with their studies.
  • Adhere to professional frameworks and guidelines when dealing with non-attending students.
  • Assist with the administration of surveys and collection of results for analysis.
  • Support Registry with induction and enrolment processes as required.
Requirements
  • Hold a degree or equivalent, with knowledge of safeguarding legislation and best practice.
  • Have previous experience working with students in higher education, specifically with mature students.
  • Possess strong communication skills and ability to adapt messages for diverse audiences.
  • Be able to plan and prioritise effectively, work collaboratively, and build positive relationships with students.
  • Have high-level computer literacy and proficiency in Microsoft Office.
  • Attention to detail and strong organisational skills are essential.

This job description is not exhaustive and may change or be assigned as necessary.

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