Senior Operations Manager
4 days ago
Job Purpose
Ideagen is a global leader in software solutions, trusted by millions to keep people safe and businesses thriving.
As a dynamic and strategic Senior Manager, you will lead our Professional Services Department, driving high-quality service delivery that aligns with client needs and fuels our company's success.
Key Responsibilities
- Leadership and Team Management:
- Lead and manage multiple teams and senior staff.
- Mentor and coach managers to foster a high-performing team environment.
- Strategic Development:
- Develop and implement the department's strategic goals and initiatives.
- Drive improvement and innovation within the professional services function.
- Client and Business Management:
- Manage client relationships at senior levels to ensure satisfaction and retention.
- Identify and pursue new business opportunities to drive growth.
- Resource and Budget Management:
- Oversee resource allocation and budget management across multiple projects.
- Risk Management:
- Manage risks and issues across the department to minimize potential impacts.
Required Skills and Experience
- Multi-tasking and Pressure Handling:
- Proven ability to handle multiple priorities and work effectively under pressure.
- Project and Team Management:
- Extensive experience in managing complex professional services projects and teams.
- Market and Competitor Insight:
- Deep understanding of market trends and competitor landscape.
- Business Development and Financial Acumen:
- Strong business development skills with a keen sense for sales and commercial awareness.
- Financial awareness with the capability to manage budgets and resources efficiently.
- Communication and Presentation:
- Exceptional communication and presentation skills, especially at senior management levels.
- Influence and Negotiation:
- Ability to influence and negotiate effectively at the C-suite level.
- Leadership and Strategic Thinking:
- Visionary leadership with strong strategic thinking skills to drive the department and company forward.
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