Senior Operations Manager

4 days ago


Ruddington, Nottinghamshire, United Kingdom Ideagen Full time

Job Purpose

Ideagen is a global leader in software solutions, trusted by millions to keep people safe and businesses thriving.

As a dynamic and strategic Senior Manager, you will lead our Professional Services Department, driving high-quality service delivery that aligns with client needs and fuels our company's success.

Key Responsibilities

  • Leadership and Team Management:
    • Lead and manage multiple teams and senior staff.
    • Mentor and coach managers to foster a high-performing team environment.
  • Strategic Development:
    • Develop and implement the department's strategic goals and initiatives.
    • Drive improvement and innovation within the professional services function.
  • Client and Business Management:
    • Manage client relationships at senior levels to ensure satisfaction and retention.
    • Identify and pursue new business opportunities to drive growth.
  • Resource and Budget Management:
    • Oversee resource allocation and budget management across multiple projects.
  • Risk Management:
    • Manage risks and issues across the department to minimize potential impacts.

Required Skills and Experience

  • Multi-tasking and Pressure Handling:
    • Proven ability to handle multiple priorities and work effectively under pressure.
  • Project and Team Management:
    • Extensive experience in managing complex professional services projects and teams.
  • Market and Competitor Insight:
    • Deep understanding of market trends and competitor landscape.
  • Business Development and Financial Acumen:
    • Strong business development skills with a keen sense for sales and commercial awareness.
    • Financial awareness with the capability to manage budgets and resources efficiently.
  • Communication and Presentation:
    • Exceptional communication and presentation skills, especially at senior management levels.
  • Influence and Negotiation:
    • Ability to influence and negotiate effectively at the C-suite level.
  • Leadership and Strategic Thinking:
    • Visionary leadership with strong strategic thinking skills to drive the department and company forward.


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