Luxury Reservations Manager
2 weeks ago
We are seeking an experienced and skilled Reservations Manager to join our team at Beaverbrook, a renowned country house hotel and luxury London hotel. This pivotal role will ensure smooth and efficient operations in the reservations department, delivering exceptional guest experiences.
About the Role:
- Manage all aspects of reservations, ensuring seamless pre-arrival processes for special guests and VIPs.
- Demonstrate expertise in managing booking processes to meet high standards, including Forbes standards.
- Collaborate with the sales team to drive revenue growth and achieve budgeted targets.
- Utilize advanced skills in Opera Cloud, Res Diary, TNG, and Synxis to streamline operations.
About You:
- You possess excellent business management qualifications or equivalent experience in a similar role.
- Your extensive background in hospitality management, particularly in 5* luxury hotels, is highly desirable.
- You have a deep understanding of the luxury market and can effectively communicate with clients.
- You are a sales-driven individual with exceptional organisational and time management skills.
Working with Us:
- Enjoy a competitive salary of up to £40,000 per annum, plus commission, depending on your skills and experience.
- Benefit from comprehensive training and development opportunities to enhance your career.
- Pursue a long-term career path with Beaverbrook, where you'll find a supportive environment that encourages growth and success.
- Take advantage of numerous employee benefits, including meal discounts, gym memberships, and cinema tickets through our Hospitality Rewards App.
Award-Winning Benefits:
- Competitive salary and performance-based commission
- Generous annual leave package (28 days rising to 33 days) and Bank Holidays
- Comprehensive pension scheme
- Long Service Awards and Recommend a Friend scheme
- Cycle to work scheme and other local benefits
Salary Range: Up to £40,000 per annum dependent upon skills and experience plus Commission.
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Leatherhead, Surrey, United Kingdom Beaverbrook Full time{"key_points": ["Responsible for ensuring smooth and efficient operations in the reservations department.", "Deliver high-class guest service experiences to our valued customers.", "Oversee and coordinate the pre-arrival process of special guests and VIPs.", "Manage all booking processes to meet Forbes standards.", "Work towards achieving budgeted targets."]...
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