Property Leasing Manager

14 hours ago


Leatherhead, Surrey, United Kingdom Get Living London Limited Full time
Join Our Team as a Property Leasing Manager

About the Role:

We are seeking an exceptional Property Leasing Manager to join our team at Get Living London Limited. As a key member of our property management team, you will be responsible for ensuring the smooth leasing process of our properties, providing an outstanding experience for our residents.

About You:

To be successful in this role, you will have a proven track record of outstanding customer service experience in lettings/property management, with intermediate to advanced computer skills, including Microsoft Office applications and industry-related systems knowledge.

Responsibilities:

  • Mobilise neighbourhoods to ensure snagging is identified, buildings and homes are prepared to a high standard for viewings and fit for purpose.
  • Conduct viewings booked in by the Customer Hub team and follow through to reservation to ensure optimal occupancy.
  • Communicate confidently with prospective tenants, current residents, all visitors, colleagues, couriers, and contractors.
  • Drive customer/resident satisfaction across all platforms.
  • Meet set targets for occupancy, pricing, revenue, and Net Promoter Scores.
  • Complete inventory check-in and check-out reports on homes using Inventory Base.
  • Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues.
  • Manage the Move-out process including deposit release via the TDS Custodial scheme.
  • Accurately report and record all activity in line with Get Living controls, processes, and policies.

Requirements:

  • ARLA or equivalent property qualification (level 3 essential, level 4 desirable).
  • Proven track record of outstanding customer service experience in lettings/property management.
  • Intermediate to advanced computer skills, including Microsoft Office applications and good industry-related systems knowledge.
  • Excellent interpersonal skills with the confidence to engage with a variety of people at all levels.
  • Adaptable and resilient, able to handle pressure and peak periods.
  • Excellent attention to detail and organised approach to prioritising tasks.
  • Excellent written and verbal communication skills.

What We Offer:

  • A competitive salary of £35,000 - £40,000 per annum, based on location and experience.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A dynamic and supportive work environment with a strong focus on resident satisfaction and community engagement.
  • The opportunity to work with a forward-thinking company that prioritises innovation and excellence in property management.

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