Property Leasing Manager
14 hours ago
About the Role:
We are seeking an exceptional Property Leasing Manager to join our team at Get Living London Limited. As a key member of our property management team, you will be responsible for ensuring the smooth leasing process of our properties, providing an outstanding experience for our residents.
About You:
To be successful in this role, you will have a proven track record of outstanding customer service experience in lettings/property management, with intermediate to advanced computer skills, including Microsoft Office applications and industry-related systems knowledge.
Responsibilities:
- Mobilise neighbourhoods to ensure snagging is identified, buildings and homes are prepared to a high standard for viewings and fit for purpose.
- Conduct viewings booked in by the Customer Hub team and follow through to reservation to ensure optimal occupancy.
- Communicate confidently with prospective tenants, current residents, all visitors, colleagues, couriers, and contractors.
- Drive customer/resident satisfaction across all platforms.
- Meet set targets for occupancy, pricing, revenue, and Net Promoter Scores.
- Complete inventory check-in and check-out reports on homes using Inventory Base.
- Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues.
- Manage the Move-out process including deposit release via the TDS Custodial scheme.
- Accurately report and record all activity in line with Get Living controls, processes, and policies.
Requirements:
- ARLA or equivalent property qualification (level 3 essential, level 4 desirable).
- Proven track record of outstanding customer service experience in lettings/property management.
- Intermediate to advanced computer skills, including Microsoft Office applications and good industry-related systems knowledge.
- Excellent interpersonal skills with the confidence to engage with a variety of people at all levels.
- Adaptable and resilient, able to handle pressure and peak periods.
- Excellent attention to detail and organised approach to prioritising tasks.
- Excellent written and verbal communication skills.
What We Offer:
- A competitive salary of £35,000 - £40,000 per annum, based on location and experience.
- Ongoing training and development opportunities to enhance your skills and career progression.
- A dynamic and supportive work environment with a strong focus on resident satisfaction and community engagement.
- The opportunity to work with a forward-thinking company that prioritises innovation and excellence in property management.
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