Resident Property Manager

4 weeks ago


Leatherhead, Surrey, United Kingdom Deverell Smith Recruitment Ltd Full time

Job Title: Resident Property Manager

Location: UK

Salary: £30K - £32K - 1 Year FTC

Hours: 9am to 6pm Monday to Friday. Working every other Saturday

Deverell Smith Recruitment Ltd is seeking a Resident Property Manager to join their team. The ideal candidate will have experience in the property sector and lettings.

The Resident Property Manager plays a vital role in ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Property Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing.

Key Responsibilities & Accountabilities:

  • Act as the primary customer-facing representative for all current and prospective residents.
  • Ensure an exemplary experience from initial inquiry through move-in and during residency.
  • Innovate to elevate standards, exploring opportunities for improvement.
  • Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
  • Achieve set targets for occupancy, revenue, and Net Promoter Scores.
  • Manage resident contracting, ensuring compliance with standards, legislation.
  • Oversee applicant checks, screening, and commercial risk management.
  • Conduct inspections to maintain property standards and report maintenance issues.
  • Manage the move-out process, including deposit release.
  • Participate in events and enhance resident experiences.

Qualifications & Experience:

  • Prior letting/property management experience.
  • Strong customer service background.
  • Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe.

Key Skills & Competencies:

  • Excellent written and verbal communication skills.
  • Confident engagement with various stakeholders.
  • Proactive, problem-solving attitude.
  • Adaptable, resilient, and able to manage pressure.
  • Strong attention to detail and effective task prioritization.


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