Resident Property Manager
4 weeks ago
Job Title: Resident Property Manager
Location: UK
Salary: £30K - £32K - 1 Year FTC
Hours: 9am to 6pm Monday to Friday. Working every other Saturday
Deverell Smith Recruitment Ltd is seeking a Resident Property Manager to join their team. The ideal candidate will have experience in the property sector and lettings.
The Resident Property Manager plays a vital role in ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Property Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing.
Key Responsibilities & Accountabilities:
- Act as the primary customer-facing representative for all current and prospective residents.
- Ensure an exemplary experience from initial inquiry through move-in and during residency.
- Innovate to elevate standards, exploring opportunities for improvement.
- Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
- Achieve set targets for occupancy, revenue, and Net Promoter Scores.
- Manage resident contracting, ensuring compliance with standards, legislation.
- Oversee applicant checks, screening, and commercial risk management.
- Conduct inspections to maintain property standards and report maintenance issues.
- Manage the move-out process, including deposit release.
- Participate in events and enhance resident experiences.
Qualifications & Experience:
- Prior letting/property management experience.
- Strong customer service background.
- Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe.
Key Skills & Competencies:
- Excellent written and verbal communication skills.
- Confident engagement with various stakeholders.
- Proactive, problem-solving attitude.
- Adaptable, resilient, and able to manage pressure.
- Strong attention to detail and effective task prioritization.
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