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Service Operations Advisor

1 month ago

Manchester, United Kingdom Uniting Holding Full time

Job Summary

We are seeking a highly skilled and motivated Service Operations Advisor to join our team at Uniting Holding. As a Service Operations Advisor, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and helpful information to customers.
  • Identify and escalate complex customer issues to senior team members for resolution.
  • Contribute to the development and implementation of process improvements to enhance customer satisfaction and experience.

Requirements

  • Excellent communication and interpersonal skills.
  • Proven experience in a customer-facing role, preferably in a call center or customer support environment.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving and analytical skills.
  • Ability to work effectively in a team environment and build strong relationships with colleagues.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the industry.