First-Line IT Resolution Expert

6 days ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

PayPoint Group is seeking a highly skilled First-Line IT Resolution Expert to join our team. This is an exciting opportunity to work in a fast-paced office environment, resolve technical issues efficiently, and contribute to the success of our organization.

The estimated annual salary for this role is around £38,000 - £48,000, depending on experience. As a First-Line IT Resolution Expert, you will be responsible for providing desktop infrastructure support to our staff, ensuring effective hardware and software asset management, and adhering to ITIL framework processes.

Key responsibilities include:

  • Delivering 1st/2nd line IT support to internal users
  • Ensuring effective Hardware/Software asset management processes are followed/maintained via asset management software
  • Being involved in planning and replacement of legacy equipment
  • Recommending and implementing workarounds for known errors whilst working towards long-term fixes that prevent the reoccurrence of issues

We offer a range of benefits, including a holiday purchase scheme, on-site gym, online benefits portal, and life assurance. If you're able to communicate effectively, have excellent prioritization skills, and can work well under pressure, we'd love to hear from you



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