Infrastructure Technical Specialist

1 week ago

Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time
About This Role

We are seeking a highly skilled Infrastructure Technical Specialist to join our team at PayPoint Group. This exciting opportunity will allow you to leverage your technical expertise to drive stability and improvements to our PayPoint IT Infrastructure.



Key Responsibilities

  • Operational support of the Infrastructure, including 2nd and 3rd line analysis of incidents and problems.
  • Engaging with relevant 3rd party support to assist with incident resolution.
  • Resolution, Root Cause Analysis, Impact Analysis and Escalation, should be carried out in a timely manner with detailed documentation in the ticketing platform.
  • Ensure compliance and operation within all company controls and security standards.
  • Assist with Projects and Infrastructure Delivery.
  • Proactively driving automation of infrastructure tasks to guarantee the outcome of repeatable tasks.
  • Identify improvements to existing process ensuring that with agreement, these improvements are implemented in line with PayPoint standards.
  • Service improvement through best practice and new and innovative technologies.
  • Ensure consistency and quality of the service so that all support tickets are progressed in line with operational service levels.
  • Review and approve changes in line with the Change Management Process.
  • Implement, maintain and test PayPoint DR services as and when required to do so.
  • Update documentation, policies and procedures as well as ensuring that they are followed.
  • Cover on call for 1 week out of 4 per month.
  • And any other duties where applicable.


Requirements

Proven Production Support or Project Delivery experience


Proven ability to document and explain designs


Detail oriented with strong written and verbal communication skills



Expert Knowledge

Windows Server OS's (Ideally from 2016 to 2022)


Full Windows Stack including DHCP, DNS, AD


Linux (Ideally Ubuntu, RedHat and Rocky)


Microsoft Exchange 2013/2016


Microsoft Office 365


Microsoft Azure Stack from Compute, Networking, to Azure Active Directory


Hyper-V



Proven Support Experience

VMWare


NetApp


System Center


Cisco, Routers and Switches


Microsoft SQL


IaC Technologies (Ansible, Terraform, etc)


Understanding of security in relation to network, server, applications, data and databases



Desirable Skills

PCI-DSS compliance


Proficient in PowerShell Scripting, Bash Scripting or Python


Windows Storage Spaces and Storage Spaces Direct


HPE Hardware


Design of Highly Available Systems



What We Offer

The majority of this role will be remote (Hybrid) but will require some travel to our bright and modern offices in Welwyn Garden City/or Liverpool.



Benefits

  • Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
  • On-site gym at our office, and nationwide corporate rate gym membership.
  • Collect+ service at our office, where you can send and receive parcels.
  • Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays.
  • Contributory company pension scheme.
  • Private medical insurance.
  • Life assurance of 3 x annual gross salary, with the option to purchase additional cover.
  • You're also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card.


Location

This role is based in our remote-friendly environment in Welwyn Garden City/or Liverpool, with occasional travel to our offices in the same locations.

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