AV Infrastructure Specialist

3 weeks ago

Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time
Job Description

We are seeking an experienced AV Infrastructure Specialist to join our Infrastructure Team at PayPoint Group. The successful candidate will be responsible for ensuring the stability and improvement of our PayPoint IT Infrastructure while driving forward with next-gen cloud technology and automation.

The ideal candidate will have a proven track record in the installation, support, and maintenance of advanced Windows and Linux technologies. They will be able to demonstrate managing incidents through to resolution and have experience working in a service-critical environment.

The successful candidate will be responsible for ensuring the Infrastructure Services meet all regulatory requirements, namely PCI DSS, ISO27001, and Cyber Security Essentials. Key responsibilities include:

  • Operational support of the Infrastructure, carrying out 2nd and 3rd line analysis of incidents and problems
  • Engaging with relevant 3rd party support to assist with incident resolution
  • Resolution, Root Cause Analysis, Impact Analysis, and Escalation, to be carried out in a timely manner with detailed documentation in the ticketing platform
  • Ensuring compliance and operation within all company controls and security standards
  • Assisting with Projects and Infrastructure Delivery
  • Proactively driving automation of infrastructure tasks to guarantee the outcome of repeatable tasks
  • Identifying improvements to existing processes, ensuring that with agreement, these improvements are implemented in line with PayPoint standards
  • Service improvement through best practice and new and innovative technologies
  • Ensuring consistency and quality of the service, so that all support tickets are progressed in line with operational service levels
  • Reviewing and approving changes in line with the Change Management Process
  • Implementing, maintaining, and testing PayPoint DR services as and when required to do so
  • Updating documentation, policies, and procedures, as well as ensuring that they are followed
  • Covering on-call for 1 week out of 4 per month
  • And any other duties where applicable

We are looking for a candidate with:

  • Proven Production Support or Project Delivery experience
  • Proven ability to document and explain designs
  • Detail-oriented with strong written and verbal communication skills

The ideal candidate will have expert knowledge in the following areas:

  • Windows Server OS's (Ideally from 2016 to 2022)
  • Full Windows Stack, including DHCP, DNS, AD
  • Linux (Ideally Ubuntu, RedHat, and Rocky)
  • Microsoft Exchange 2013/2016
  • Microsoft Office 365
  • Microsoft Azure Stack, from Compute, Networking, to Azure Active Directory
  • Hyper-V

Proven support experience in the following areas:

  • VMWare
  • NetApp
  • System Center
  • Cisco, Routers, and Switches
  • Microsoft SQL
  • IaC Technologies (Ansible, Terraform, etc)
  • Understanding of security in relation to network, server, applications, data, and databases

It would be great if you already have:

  • PCI-DSS compliance
  • Proficient in PowerShell Scripting, Bash Scripting, or Python
  • Windows Storage Spaces and Storage Spaces Direct
  • HPE Hardware
  • Design of Highly Available Systems

Experience in:

  • Delivering projects and solutions from inception to completion

Any experience with the following software products:

  • zScaler
  • CrowdStrike
  • SIEM
  • Solarwinds
  • Zabbix
  • Grafana
  • Azure DevOps
  • Jenkins

We offer a range of benefits, including:

  • Holiday purchase scheme, with 25 days holiday plus bank holidays as standard
  • On-site gym at our office, and nationwide corporate rate gym membership
  • Collect+ service at our office, where you can send and receive parcels
  • Online benefits portal, where you can access lots of deals, discounts - for example, shopping or holidays
  • Contributory company pension scheme
  • Private medical insurance
  • Life assurance of 3 x annual gross salary, with the option to purchase additional cover
  • You're also able to purchase a range of benefits at a discounted rate, including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance, and TasteCard dining discount card

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