Executive Complaints Resolution Specialist

2 days ago


Sale, Trafford, United Kingdom Clear Business Full time
Job Summary

We are seeking a highly skilled and experienced Executive Complaints Handler to join our team at Clear Business. As a key member of our customer service team, you will be responsible for resolving high-level complaints in a timely and professional manner.

Key Responsibilities
  • Investigate and resolve high-level complaints in accordance with company policies and procedures.
  • Communicate effectively with customers, third-party organizations, and internal stakeholders to resolve complaints.
  • Prepare and submit case files to a high standard, ensuring all necessary information is included.
  • Work closely with the Executive Complaints Team Manager to achieve agreed-upon objectives and quality assurance measures.
  • Identify trends and areas for improvement, providing recommendations to enhance the customer experience and complaint resolution process.
Requirements
  • Proven experience in investigating and resolving high-level complaints in a fast-paced environment.
  • Excellent communication and negotiation skills, with the ability to work with customers, third-party organizations, and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify trends and areas for improvement.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • IT literate, with experience using Microsoft Office and customer information management systems.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and award-winning company.
  • A comprehensive training program to support your professional development.
  • A hybrid working model, with the option to work remotely for three days per week.


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